Understanding and managing your Xp*TaxisGo charges
Last updated: 3 June 2026
Have you gone through your account statements and a label called Xp*TaxisGo or TaxisGo caught your eye? Don't panic. This kind of mention is not the result of chance, but usually corresponds to a concierge or assistance service you subscribed to, often during an online purchase or booking.
As an expert in digital assistance, TaxisGo is committed to transparency. Here's everything you need to know to identify the origin of this charge and take back control of your finances.
Why does the name TaxisGo appear on my statement?
When a transaction is made online, the name shown on your bank statement is what's called a payment descriptor. It serves as an identifier for the provider that handles billing.
What does the TaxisGo service correspond to?
TaxisGo is a platform dedicated to managing subscriptions and concierge services. If you see Xp*TaxisGo, it probably means you benefit from a package of advantages (priority customer support, preferential rates, booking tools) linked to a partner site.
The importance of banking clarity
Using this descriptor allows precise traceability. Sometimes people forget a trial period that turned into a monthly subscription. The purpose of this page is to help you identify which service is attached to this label.
How to identify my TaxisGo subscription in a few clicks?
To know exactly what your charge covers, the procedure is simple and secure. You don't need to contact your bank at first.
Contact TaxisGo customer service
By going directly to TaxisGo, on the contact page, you have a space to contact customer service by email or phone. You usually just need to provide:
- The email address used when subscribing.
- Or the last digits of the bank card concerned (via a secure connection).
Cancellation procedure and account management
We understand that your needs may change. If you no longer use the services linked to Xp*TaxisGo, cancellation is a fundamental right that we make accessible.
How to stop Xp*TaxisGo charges?
Unlike some complex services, cancellation here is meant to be intuitive:
- Log in to your member area on the official site.
- Go to the «Settings» tab.
- Click the unsubscribe/cancellation link.
- A confirmation email will be sent to you instantly to confirm the end of charges.
Customer support ready to listen
If you encounter any technical difficulty or have a doubt about a specific descriptor, TaxisGo advisers are trained to respond to you in a human and personalised way. Assistance is not just a word, it's the heart of our business. You can write to us at contact@taxisgo.it.