Frequently Asked Questions

Enter your pick-up and drop-off addresses, your preferred time and the number of passengers. The platform will automatically process your booking and send you a confirmation within a few minutes. For an immediate journey, the driver will usually arrive in around 5 minutes.

Both are possible. Select «Now» for an immediate ride, or «Later» to schedule your taxi for the date and time you prefer — handy for an early departure, an airport transfer or a business appointment.

TaxisGo covers Rome, Milan, Naples, Turin, Bologna, Florence, Palermo and the whole of Italy, as well as transfers to airports and stations. Our driver network also extends throughout Europe.

To book, you need to create an account so you can track your bookings, manage your invoices and enjoy a personalised service.

The estimated fare is calculated automatically based on the distance and duration of the trip, according to the official taxi rate (pick-up charge + price per kilometre). The price is provided before departure, in full transparency.

We accept online payments by credit card (Visa, Mastercard) and Apple Pay for your account. Payment for the taxi ride is made directly to the driver on board the vehicle.

Yes, an electronic invoice is automatically sent by email after each trip. You can also find it at any time in your customer area.

No. The subscription costs €1 for the first 24 hours, then €49 per month, and includes access to the platform, an eSIM, a digital newsstand and a ride-hailing price comparison tool at no extra cost. You pay for the journey separately, directly to the driver. You can cancel at any time: automatic renewal will stop and your access will remain active until the end of the paid period. The €1 fee is refundable on request during the 24-hour trial period.

Yes, all our drivers are licensed professionals, vetted and rated by our customers. You travel in complete safety, in a clean vehicle and with a driver who knows the city perfectly.

Four categories: Classic (standard saloon), Electric (zero emissions), Premium (high-end) and Van (up to 6 passengers and luggage). Choose the vehicle suited to your ride.

Yes, select the Van vehicle for groups of up to 6 people or airport transfers with bulky luggage. It's the ideal option for families and team business travel.

Yes, we handle transfers to and from Rome-Fiumicino and Ciampino airports, as well as the main stations (Roma Termini, Tiburtina, Ostiense). Book your taxi in advance for a stress-free departure.

You’ll automatically receive a booking confirmation via text message or email within a few minutes, along with the driver’s details.

To amend a confirmed journey, please contact the driver directly using the contact details provided in the confirmation. To cancel your booking, please use the options available in your customer account.

If you have any questions about your account or subscription, or if you wish to make a complaint, please contact customer services via the channels listed on the contact page. Bookings are processed automatically by the platform. For any enquiries regarding a confirmed journey, please contact the driver directly.