How can we help?

Enter your pick-up address, your destination, your phone number and the number of passengers in the form. Choose an immediate departure or enter the date and time you want to schedule your ride.

Your request is processed automatically and your booking is confirmed within minutes. You receive your ride details by SMS or email.

Both. You can request a ride straight away or schedule your booking for the date and time of your choice.

TaxisGo does not employ drivers. Our connected platform automatically processes bookings with a network of licensed taxi drivers, who are independent local partners. Our role ends when the driver picks you up.

Only the subscription to the connected platform and the included digital services is billed (€1 for the first 24 hours, then €49 per month). The taxi ride is a separate service whose fare is set and collected directly by the driver, on board the vehicle. The subscription also includes an eSIM, an online kiosk and a ride-hailing price comparison tool at no extra cost.

The €1 payment activates your access to the platform and the included services for 24 hours. At the end of the trial, the subscription continues automatically at €49 per month unless you cancel before the trial ends. The €1 charge is refundable on request during the trial.

You pay for the ride directly to the driver, on board, at the local taxi rate. Accepted payment methods (cash, card) depend on the driver and the local market.

Cancelling stops all further renewals. Your access stays active until the end of the period you have already paid for.

Request the cancellation as soon as possible from your customer area. For help, contact TaxisGo support from the Contact page.

You can cancel at any time from your customer area or via the “Unsubscribe” link at the bottom of the page. For help, contact our support team from the Contact page. Cancelling costs nothing and stops all further renewals.

No. The subscription has no commitment and there is no cancellation fee. The €1 charge is refundable on request during the trial period.

No. TaxisGo is a connected, automated booking platform. We do not operate taxis, employ drivers or sell transport services.

Our connected platform automatically searches its partner network in real time. If no driver is available, we offer an alternative (another vehicle category, another time slot) or notify you by SMS to agree on a solution.

TaxisGo serves the 50 Italian cities and destinations listed on our Cities page, including Roma, Milano, Napoli, Torino, Bologna and Firenze. The platform is available 24/7. Use the site’s language selector to choose your language.

To find out how your payment data is processed and protected, read our privacy policy. If you have a question about a payment, contact TaxisGo support from the Contact page.

You can ask TaxisGo support to delete your account and the associated data from the Contact page. Our privacy policy details your rights and how your personal data is processed.