The ride fare is separate and paid directly to the driver.
How the TaxisGo subscription works: activation, billing, cancellation and refunds.
Activation
The TaxisGo subscription starts with a 24-hour trial period at €1.00. This amount validates the card with the customer’s bank and activates access to the connected platform and to the services included at no extra cost: eSIM, online kiosk and ride-hailing price comparison. The €1.00 charge is fully refundable on simple request during the trial period.
Monthly billing
At the end of the trial period, the subscription continues automatically at €49 per month, billed on the same date each month, until cancelled. All prices include all taxes.
Cancellation
The subscription can be cancelled at any time from the customer area, by email to contact@taxisgo.net or by phone. The request stops the automatic renewal. Access remains available until the end of the period already paid for. No cancellation fee is charged. If you cancel during the 24-hour trial, the monthly subscription does not start.
Cancelling mid-month
If you cancel mid-month, the month already started remains due in full. No pro-rata refund is granted. Access to the service is maintained until the end of the billing period. These commercial terms do not limit the consumer’s statutory rights.
Refund of the €1.00 activation fee
The €1.00 activation fee is refundable on request during the 24-hour trial period by emailing contact@taxisgo.net. Once the trial period has ended, this fee is no longer refundable.
Invoices
An electronic invoice is issued automatically after each payment and saved in the customer area. Invoices can be downloaded at any time for expense reports.
Service availability
If TaxisGo is unable to provide the service for technical or operational reasons over an extended period, the customer is entitled to a credit or a refund for the unused part of their subscription.